ICO: Email classification
The Information Commissioner’s Office (ICO) is the public body which is responsible for regulating data protection in the UK. The ICO’s mission is to “uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals”. Organisations and freelancers all over the UK must register and pay a monthly fee to the ICO if they are processing personal data.
The ICO receives a large volume of emails from customers, which could be large multinationals or small freelancers. The ICO had a need for a machine learning model to categorise the emails for their internal processes.
Fast Data Science used Microsoft Azure ML to train a machine learning model which categorises incoming emails to a number of categories, allowing the ICO to handle them more efficiently.