This new video explains natural language processing: what it is, how it works, and what can it do for your organisation. Natural Language Processing (NLP) is a branch of Artificial Intelligence (AI) that focuses on giving computers the ability to understand human language, combining disciplines like linguistics, computer science, and engineering.
Companies need NLP because much of their crucial data, especially in industries like insurance, healthcare, and pharmaceuticals, exists as unstructured text in formats like PDFs, scanned documents, or audio, which computers struggle to process compared to clean numerical data.
The most effective way a business can get value out of NLP is by implementing it as part of a wider strategic and business-aware initiative, such as the development of a predictive risk model. This allows the company’s C-level to turn unstructured text documents into a quantifiable risk or cost estimate for the next quarter, delivering a phenomenal return on investment and a competitive advantage, especially in traditionally conservative industries. While lower-impact initiatives can save staffing costs (e.g., by triaging customer support), the highest impact comes from these larger strategic projects that provide predictive business insights.
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This is an article based on my presentation on “The Role of Artificial Intelligence in Expert Investigations and the Preparation of reports” which I gave at the Expert Witness Conference on 20 May 2026.
Many companies and organisations have large datasets that are stored in a very unstructured format. For example, you could work for a US based healthcare provider or insurer and have patient records stored in a free text format such as HL7 files or PDFs. A building regulator, land registry, or mortgage provider may have texts and accompanying diagrams from thousands of building inspections or land title deeds. A patent attorney’s office may have records of patent applications in PDF format.
On 20 May, I attended the Expert Witness Conference in Dublin, Ireland, organised by La Touche Training. It was an eye opening event with a mixture of lawyers and expert witnesses in different fields from Ireland and abroad. The event was chaired by Mr Justice Michael Peart, with a keynote address by the Honourable Mr Justice David Barniville, President of the High Court of Ireland.
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